Privacy Policy

Last Updated: 2026-09-20

Fixrli, Inc. (“Fixrli,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes how we collect, use, retain, disclose, and otherwise process personal information when you access or use the Fixrli platform, including Fixrli Direct, our website, web applications, and related services that link to this Privacy Policy (collectively, the “Services”).

This Privacy Policy applies only to personal information we collect through the Services, including information you provide when creating or maintaining an account, using the features and functionality of the Services, submitting project information, bids, project documentation, communications, or other content through the Services, or otherwise interacting with the Services.

This Privacy Policy does not apply to information collected:

• Through any website, application, or service that does not link to this Privacy Policy;
• By any third party, including through any third-party website, application, or service that may be linked to or integrated with the Services; or 
• By third-party providers, such as payment processors or authentication providers, except to the extent we may receive personal information from or share personal information with those providers as described in this Privacy Policy.

Please read this policy carefully to understand our policies and practices regarding your personal information and how we treat it. By interacting with our Services or providing us with your personal information through the Services, you acknowledge that you have read and understand this Privacy Policy.  If you do not agree with our policies and practices, you should not access or use the Services.

We may update this Privacy Policy from time to time. Your continued use of the Services after any revisions become effective constitutes acceptance of any such revision to this Privacy Policy.

• Children’s and Minors’ Data

Our Services are intended only for individuals who are at least eighteen (18) years of age. We do not knowingly collect, use, or disclose personal information from anyone under the age of 18. If we become aware that we have collected personal information from an individual under the age of 18, we will take appropriate steps to delete such information and may suspend or terminate any associated account, unless we are required by applicable law to retain the information.

• The Personal Information That We Collect or Process

“Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal information does not include publicly available information or information that has been deidentified or aggregated so that it can no longer reasonably be associated with you.

The types and categories of personal information we may collect include:

• Account information, including name, email address, username, password (stored in encrypted or hashed form), authentication information, confirmation that you satisfy our minimum age requirement, company or organization name, business role, and other information you provide when creating or maintaining your account. If you choose to sign in using a third-party authentication provider, we may receive certain profile information from that provider. 
• Account activity and preferences, including your subscription and account history, account settings, project history, bids, project documentation, project preferences, payment history, communication preferences, and records of your interactions with the Services.
• Subscription and payment information, including your subscription plan, fees, billing status, transaction history, and other information relating to your subscription or use of payment-related features. If you use Fixrli Direct or other payment-related features as a guest or without creating an account (“Guest User”), we may collect information such as your email address, telephone number, and transaction-related communications or receipts. If payment information is submitted through a third-party payment processor, that information is collected and processed by the applicable processor and is not stored by us.
• Communications, including information you provide when contacting us for customer support, responding to surveys, submitting feedback, using our chat or AI-assisted features, or otherwise communicating with us.
• Location information, including precise or approximate location information that you choose to provide or that may be collected through location-enabled features of the Services.
• Visual and image information, including photographs, videos, profile images, project images, and other visual information uploaded or submitted through the Services. 
• Integration information, including information received from or transmitted to third-party services that you choose to connect with the Services, such as payment processors, authentication providers, accounting software, or other business software integrations.
• Information submitted for processing, including project information, bids, project documentation, communications, statements of work, payment-related information, support communications, and other information you submit through the Services in connection with project management, payment processing, artificial intelligence features, or other functionality.
• Device, usage, and technical information, including your IP address, browser type, operating system, device identifiers, device configuration, internet connection information, clickstream information, pages and features accessed, dates and times of access, page interaction information (such as scrolling, clicks, and mouse-overs), cookie identifiers, referral information, and other usage and diagnostic information regarding how you access and use the Services.
• Inferences, including information derived from the information described above regarding your preferences, characteristics, interests, activities, or use of the Services.

We may also collect statistical or aggregated information that does not directly identify a specific individual. For example, we may use this information to understand how users interact with the Services, improve the Services, measure the effectiveness of features, and generate reports regarding use of the Services. If we combine or connect statistical, aggregated, or technical information with personal information so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

• How We Collect Your Personal and Other Data

• You Provide Information to Us

We collect information about you when you interact with our Services. For example, we collect information when you create, update, or maintain an account; use Fixrli Direct or other payment-related features as a Guest User; sign in using a third-party authentication provider; provide information relating to your account, projects, bids, project documentation, payment-related information, or other information through the Services; select or modify your project, communication, payment, or account preferences; purchase, renew, modify, or cancel a subscription; contact us for customer support; respond to surveys or requests for feedback; or otherwise communicate or interact with us through the Services.

• Automatically Through Our Services

As you navigate through and interact with the Services, we may automatically collect the device, usage, and technical information described above through cookies, server logs, web beacons, analytics tools, and other similar technologies.

Using automatic collection technologies helps us operate, maintain, secure, improve, and personalize the Services and better understand how users interact with the Services. 

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services. 

• Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity). 
• Other similar web-tracking and analytical technologies provided by third parties.

You may be able to refuse or disable cookies and similar technologies through your browser or device settings. Please note that disabling certain cookies or similar technologies may prevent some features of the Services from functioning properly.

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

• Analytics providers;
• Authentication providers;
• Payment processors;
• Hosting providers;
• Artificial intelligence and machine learning service providers; and
• Other service providers that help us operate, secure, and improve the Services.

These third parties may use tracking technologies to collect information about your use of the Services and your interactions with the Services. The information they collect may be associated with your personal information and may be used in accordance with their own privacy policies and the services they provide to us.

• Information from Service Providers and Other Sources

We may receive personal information about you from other sources and combine that information with the information we collect directly from you. For example, Property Owners, Contractors, Authorized Team Members, or other users may provide information about you in connection with projects, bids, project documentation, communications, payment requests, project updates, reviews, or other interactions conducted through the Services. We may also receive information from service providers that support the operation of the Services, such as authentication providers, payment processors, hosting providers, analytics providers, artificial intelligence service providers, communications providers, security or fraud prevention providers, and other business service providers. In addition, we may receive information from third parties at your direction or with your authorization, such as when you choose to sign in to the Services using a third-party authentication provider.  

• How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

• Provide, operate, maintain, and improve the Services and the content, features, functionality, and information made available through the Services.
• Create and manage your account and authenticate your identity.
• Fulfill any other purpose for which you provide it.
• Use automated technologies, including artificial intelligence and machine learning technologies, to analyze information submitted through the Services, generate statements of work, facilitate project management, provide analyses and recommendations, identify patterns, improve the Services, and provide certain features and functionality. 
• Process and manage subscriptions, payments, payment-related features, billing, renewals, cancellations, and related customer support. 
• Provide notices regarding your account, subscription, billing, projects, project activity, payment activity, and changes to the Services.
• Analyze, develop, maintain, improve, optimize, secure, and troubleshoot the Services.
• Communicate with you about our Services, including regarding customer support, technical issues, security incidents, billing, account administration, and, where permitted by applicable law, send you newsletters, promotional communications, feature announcements, and other marketing materials.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Comply with legal obligations and protect our legal rights.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

• Who We Disclose Your Information To

We may disclose aggregated information or deidentified information that does not identify any individual without restriction. We may also disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties that perform services on our behalf or otherwise support the operation of the Services, including providers of hosting, authentication, payment processing, analytics, artificial intelligence and machine learning services, accounting and business software integration services, customer communications, security, and other business operations. 
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company is among the assets transferred.
• To other users as reasonably necessary to facilitate projects, bids, proposals, payments, communications, project documentation, and other interactions conducted through the Services.  
• For any other purpose disclosed by us when you provide the information.
• With your consent or at your direction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use https://fixrli.com/terms/ and other agreements, including for billing and collection purposes.
• To protect the rights, property, or safety of the Company, our users, or others, including to detect, investigate, prevent, or respond to fraud, security incidents, or other unlawful activity. 

• Your Rights and Choices About Your Information

This section describes the choices available to you regarding certain uses and disclosures of your personal information and the rights you may have, depending on where you live.

• Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar technologies, some features of the Services may become unavailable or may not function properly. Some browsers include a “Do Not Track” (“DNT”) setting that can send a signal to online services indicating that you do not wish to be tracked. 
• Updating Account Information. You may update certain account information, project information, communication preferences, and other information associated with your use of the Services through your account or by contacting us using the contact information provided below. Because portions of the Services rely on the accuracy of the information you provide, we encourage you to keep this information current so that we can provide the Services.
• Marketing Communications. If you do not wish to receive newsletters, product updates, or other marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in those communications, updating your communication preferences, or contacting us using the information provided below. Even if you opt out of marketing communications, we may still send you transactional or administrative communications relating to your account, subscription, billing, security, or the Services. 

• How We Protect Your Personal Information

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal information from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, system, electronic storage method, or online service can be guaranteed to be completely secure, and we cannot guarantee the security of your personal information transmitted to, through, using, or in connection with the Services. In particular, email and other electronic communications sent to or from the Services may not be secure. Please carefully consider what information you send to us through these communication channels. Any transmission of personal information is at your own risk. 

The safety and security of your personal information also depends on you. You are responsible for maintaining the confidentiality of your account credentials, using appropriate security measures to protect your devices and accounts, and promptly notifying us if you believe your account or personal information has been compromised. 

• Changes to Our Privacy Policy

We may update this Privacy Policy from time to time, and we will provide notice of any material changes as required by applicable law. The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised. We will post the updated Privacy Policy on the Services and may also notify you of material changes by email, through your account, or by other reasonable means. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

• Contact Information

To ask questions or comment about this Privacy Policy or our privacy practices, please contact us at: 

Fixrli, Inc.

1020 E. Land Place

Milwaukee, WI 53202

legal@fixrli.com

38855328.5