Get Started

Privacy Policy

Fixrli Inc. - Privacy Policy

Fixrli Inc. (“Fixrli,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and share your information when you use our website (fixrli.com), mobile applications, and AI-powered services (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy

1. Information We Collect

To provide a secure and efficient marketplace, we collect the following types of information:

A. Information You Provide Directly

  • Account & Profile Information: Name, email, phone number, mailing address, business credentials, and profile photos.
  • Job & Bidding Data: Project descriptions, budget estimates, bid amounts, and chat history between users.
  • Financial Information: We use Stripe to process payments. While we store your “Fixrli Wallet” balance and subscription status, your full credit card details are handled securely by Stripe and are not stored on our servers.

B. Automated & Technical Data

  • Precise Location Data (GPS): Our mobile applications capture your precise GPS coordinates at the moment a job is “Started” and “Completed.” This is used to verify presence at the job site for payment security and fraud prevention.
  • Visual & Image Data: We collect “Before” and “After” photos, as well as photos of appliances or fixtures.
  • Integration Data: If you connect a Property Management Software (e.g., AppFolio, Buildium), we collect General Ledger (GL) IDs, work order details, and tenant contact information as synced from those platforms.

C. AI & Processing Data (Gemini/Vertex AI)

  • Multimodal Data: We process text from chats and data extracted from images (e.g., serial numbers, make/model) using Google Gemini AI.
  • Inference Data: We may generate analytical data about contractor performance and market pricing based on historical platform activity.

2. How We Use Your Information

We use the collected data for the following purposes:

  • Service Facilitation: To connect Property Managers with Contractors and process financial transfers.
  • AI-Driven Scoping: Using Gemini to extract technical specifications from photos to automate job postings and minimize information gaps.
  • Verification & Safety: Using GPS data to confirm a contractor’s arrival at a job site before releasing funds from escrow.
  • Administrative Mediation: Reviewing chat logs and photo evidence to resolve disputes via our Phase 2.0 Admin tools.
  • Subscription Management: To manage and bill your recurring Pro or Business tier access.

3. How We Share Your Information

We do not sell your personal data. We share information only in the following contexts:

  • Between Users: Sharing your name, business profile, and job details with potential counter-parties on the platform.
  • Service Providers: Sharing data with Google Cloud (hosting and AI), Stripe (payments), and your integrated Property Management Software.
  • Legal Compliance: To comply with tax laws (e.g., 1099-K reporting) or if required by law enforcement.

4. Data Retention & Deletion

  • Job Records: We retain job-related data (photos, chats, and GPS logs) for a minimum of 7 years to support warranties, tax audits, and dispute resolution.
  • Account Deletion: You may request account deletion at any time via Settings. Note that certain transactional data may be retained for legal and financial record-keeping purposes as required by Delaware and Wisconsin law.zzz“

5. Your Choices & Privacy Rights

  • Location Services: You may disable GPS tracking via your device settings; however, this will prevent you from “Starting” or “Completing” jobs that require location-based verification for payment.
  • AI Data Processing: Use of our “Smart Scoping” tools constitutes consent to have images processed by our AI engines.

6. Security

Fixrli utilizes industry-standard encryption (SSL/TLS) for data in transit and secure storage on Google Cloud SQL. We implement administrative state-control overrides to protect funds held in escrow.

7. International Transfers

Fixrli Inc. is based in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed on our servers located in the United States.

8. Contact Us

For privacy inquiries or to exercise your data rights:
Fixrli Inc. Attn: Privacy Department
1020 E Land Pl, Milwaukee, WI 53202
Email: privacy@fixrli.com